Terms & Conditions

Prices are inclusive of VAT and UK duty and are valid at the time of printing.  Prices may change (up or down) at any time. However, telephone, mail, or internet customers will be informed of any increases or substantial decreases before their orders are accepted.

Discounts are offered through our “Partners in Wine” points scheme.

Payment should be made by Credit or Debit Card (except Diners Club) at the time of ordering or by cheque made out to “Heaton Wines Ltd”.

Local delivery is free in the Romsey, Winchester and Eastleigh areas for orders of 12 or more bottles (which can be mixed) or of value greater or equal to £70.  Smaller deliveries will incur a delivery charge of £7.50.  National delivery (outside the local area) is free for orders of 36 or more bottles (which can be mixed) or of value greater or equal to £210.  Smaller deliveries will be charged at £10.00 per case.  Charges for Northern Ireland, Isle of Man and the Scottish Islands may vary.  Post for items suitable for delivery by post may be charged at cost.

Missing or damaged goods must be reported to us within 3 days of receipt.  If you are expecting a delivery and have not received it within 3 working days, please inform us.

Substitution of wines that are out of stock will generally only be done with your approval.  If a wine ordered is out of stock, we shall make every reasonable endeavour to contact you to discuss alternatives.  In exceptional circumstances, where we cannot contact you in a reasonable timescale and where we do not have relevant instructions from you, we may substitute out-of-stock wines with wines of a similar character and price.

Faulty wines will be replaced or a rebate given.